Customer Service

If you have any questions or concerns about our products at any stage of your involvement, do not hesitate to contact us at support@element-id.com or call us at 1-610-419-8822.

Element ID's goal is to help customers solve application problems, reduce costs, and increase efficiency through advanced automation solutions. We strive to translate the pride and care we take in product development and engineering into the sales and customer support experience.

In our view, customer service today is generally non-existent (no matter what the industry or product is). We want your experience in dealing with Element ID to be different, to be significantly better. We will try to be your valued partner through the entire process, and treat you with respect, honesty, trust, and a commitment to your satisfaction.

We will support you from your first phone call through the life of your automation system. We will help you to find the optimal solution for your needs no matter how large or small your requirements. The relationship will continue as we support you during installation and deployment and as your needs grow and change. Our goal is your complete and continued satisfaction.